In Fengzhen North Station in Fengzhen City, Ulanqab City, Inner Mongolia Autonomous Region, there is a naive intelligent robot called "Grassland Fengfeng", which mainly provides services for key travelers.
The so-called key passengers, including pregnant women, the elderly, people with disabilities, people with hearing and visual impairments, carrying large luggage or special items and other passengers with special circumstances, the railroad system for them to prepare a variety of service measures, including priority ticketing and progress, special waiting areas, assistance to get on and off the train, special care, and so on, in need of can be booked through the 12306 or by phone.
"Grassland Fengfeng" is China Railway Hohhot Bureau set of carefully built intelligent service robot, about 1.6 meters tall, columnar design.A pair of "eyes" part is a high-precision camera, with photo identification function.The body is equipped with two high-definition screen, the lower part of the ID card identification area and voucher printing outlet.
Since April this year, it has provided many key travelers with "one-stop" services such as consultation, pick-up and drop-off registration, and equipment management.
It can not only automatically synchronize the railroad 12306 platform on the key passenger booking work orders, but also support the emergency needs of real-time entry, to ensure that every key passenger demand can be seamlessly docked station service end.
For example, travelers only need to use ID cards to complete the wheelchair, crutches and other mobility aids borrowed, electronic services instead of paper services.
In addition, the built-in database of "Grassland Fengfeng" also covers travel tips and information such as station navigation, train inquiries, and neighborhood transportation.
For station staff, "Grassland Fengfeng" can also help improve operational efficiency.
Its electronic shift handover system can automatically archive the work matters, remind the pending tasks, after the signature of the person taking over the confirmation, but also can be traced back to the history of the record at any time, to improve the efficiency of the work of the passenger transport staff.
At present, the Hohhot Bureau set of intelligent robotics R & D team is studying the "grasslands Fengfeng" of the "real-time passenger flow guidance" function, in order to perceive the waiting area through the camera crowdedness, automatically remind travelers triage.
In addition, there is a "dialect intelligent interactive system" "railroad + non-heritage" service mode, "Grassland Fengfeng" will be access to more updated cultural and tourism information for travelers to recommend routes, print!Tips.
