Recently, Australia's industrial automation sector has achieved a milestone breakthrough. Mr. Yang Lin, Vice President of INVT, and the CEO of R Company, a leading Australian automation industry company, signed a strategic cooperation agreement in Sydney to jointly establish a joint maintenance center. This collaboration will integrate global technological resources with local market insights to enhance customer service quality. This strategic cooperation is a key part of INVT's internationalization strategy, expanding its global service network to over 160 centers, including more than 50 overseas service points.
As a benchmark enterprise in the field of industrial automation in Australia, R Company has been deeply rooted in the local market for more than 20 years. Its business network covers core industries such as manufacturing, energy, and mining, and has deep customer relationships and channel resources. This collaboration will deeply integrate INVT's over 20 years of global technical expertise in industrial automation and energy and power fields. By introducing INVT high-performance frequency converters, servo drive systems, and industrial IoT solutions, we will provide comprehensive solutions for high-end manufacturing customers in Australia throughout their entire lifecycle.
4-hour response service standard
The core of this cooperation lies in the innovation of the after-sales service system. By jointly building a joint insurance center, INVT has established a service mechanism of "4-hour rapid response -24-hour closed-loop solution". Relying on R Company's localized service network, this approach comprehensively accelerates technical support, spare parts supply, and system maintenance. This improvement will significantly improve on-site service efficiency, quickly meet the service needs of customers in the Australian market, and enhance overall user satisfaction.
'Local pivot' leverages global service network upgrade
As INVT's global business continues to expand, the company continues to optimize and improve its overseas service network. Since launching its internationalization journey in 2006, INVT has established a service matrix covering over 100 countries and regions, including 800 channel partners and 160 service centers. This cooperation with R company not only expands the global service network to 160+centers, but also marks the substantial implementation of INVT's "localization deepening+globalization empowerment" strategy in Australia. Through technological empowerment, digital platforms, and spare parts management and sharing, we will jointly build a joint maintenance center to explore and serve the Australian market.
This is a resonance of strategic concepts and a common expectation for the future of industry, "said Mr. Yang Lin, Vice President of INVT, at the signing ceremony." INVT will anchor with innovation and sail with efficient services, and work together with R Company to build an automation ecosystem covering the entire lifecycle. We promise to help Australian industry stand at the forefront of digital transformation through technological integration and service innovation
With the implementation of the cooperation agreement, a new paradigm of industrial services that integrates global technological depth with local market intelligence has emerged. The strong alliance between INVT and R company will undoubtedly open a new chapter of high-quality development for the Australian industrial automation market, composing a resounding symphony of INVT's internationalization.